FAQ

Cancelation Policy

While we understand things can happen last minute, we would appreciate a minimum notice of 24 Hours to cancel or move your appointment. No shows or late cancelation will require to pay a 25% service fee. This covers our time & cost. No shows run the risk of not being booked for future appointments

Parking

Parking can be difficult to find in Remuera, especially if you have an early morning weekday appointment. We recommend parking on; St Vincent, Cotter Ave, Clonbern Road, Ohinerau Road. There is paid street parking as well. Please allow extra time to find parking, as it can be really busy

Appointment Duration

Appointments these days take a lot more time and detail. We strive to do our absolute best to get you out on time. However, please allow anywhere between 3.5-5 Hours for any lightening service. If you need to be out at a certain time, please let us know at the start of your service, this way we can adjust your appointment accordingly or rebook you to a better time. We recommend not booking any time sensitive commitments immediately after your appointment

Appointment cost

At hare & hunter, we have 4 levels of hairstylists.

  • Emerging stylists
  • Intermediate stylists
  • Senior stylists
  • Director stylists

Each have a different price Structure, which you can find on our website. Your stylist will provide a quote during consultation.

Please note: these quotes are guidelines, as each service is customised and may require extra product cost

Redos & Refunds

Please contact us as soon as possible. We offer a 2 week colour & cut grace period. Which we welcome you back to the salon for complimentary adjustments. while we strive to do our best, we have set a 2 week complimentary adjustment period. We do not offer refunds.

Extra Visitors

We love getting to know your friends & family! Unfortunately, our space is small and we can run out of space quickly on busy days.

If you do need to bring your children, we understand! Please make sure they have the following with them:

  • iPad or iPhone
  • Headphones
  • Toys

If you are bringing your baby with you, please let the stylist know so they can adjust your appointment timing to allow for feeding, changing, and settling.

Payment Options

We accept the following:

  • Visa
  • Mastercard
  • Eftpos
  • Afterpay
  • Cash
  • Vouchers
  • Bank transfer